1. Introduction:
Vitalize Peptides respects the privacy of its customers and website visitors.

This Privacy Policy explains what personal information we collect, how we use it, when it may be shared, the choices available to you and how you may contact us regarding your information.

By using this website or submitting information through it, you acknowledge the practices described in this Privacy Policy.
 
2. Information We Collect:
Depending on how you interact with the website, we may collect the following categories of information:
 
Contact and identification information:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

Order and transaction information

• Products ordered

• Order number

• Invoice information

• Order value

• Payment status

• Refund or cancellation information

• Shipping method

• Tracking and delivery information
   

Payment-related information:
For manual-payment orders, we may receive information needed to identify and confirm the payment, such as the customer’s name, order number, payment amount and payment status.

Payment and banking services may process additional financial information according to their own privacy policies. Customers should not send passwords, full bank-account credentials or other unnecessary financial information through website forms or email.
 
Communications:
We may collect information contained in customer-support requests, emails, contact forms, return requests and other communications.
Website and device information
When you visit the website, Wix and enabled website tools may automatically collect information such as:
 

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Pages viewed

• Approximate location

• Referral source

• Website interaction information

• Cookie and session identifiers
   

Age and policy confirmations
We may record confirmation that a customer accepted the age requirement, research-use restrictions, store policies and checkout terms.
 
3. How We Collect Information:
We may collect personal information:

• Directly from you when you place an order, complete checkout, contact us or request support

• Automatically through cookies, Wix website technology and similar tools

• From shipping carriers, payment services and other providers involved in completing an order

• When you communicate with us by email, telephone or another approved method
   

4. How We Use Personal Information:
We may use personal information to:

• Create and manage customer orders

• Prepare and send invoices

• Confirm manual payments

• Calculate applicable charges and taxes

• Fulfil, ship and track orders

• Provide customer support

• Process returns, replacements, cancellations and refunds

• Communicate important order updates

• Maintain inventory and business records

• Detect suspicious transactions, fraud or misuse

• Protect the security and operation of the website

• Improve website performance and customer experience

• Comply with tax, accounting, legal and regulatory obligations

• Enforce our Terms & Conditions and other policies

• Send promotional communications where consent or another lawful basis exists
   

5. Cookies and Similar Technologies:
The website may use cookies and similar technologies provided by Wix and enabled applications.
 
These technologies may support:

• Essential website operation

• Shopping-cart and checkout functions

• Security and fraud prevention

• Remembering visitor preferences

• Website performance and analytics

• Optional advertising or marketing functions, when enabled
   

Visitors may manage available cookie choices through the website’s cookie settings or their browser settings. Disabling essential cookies may prevent certain website functions from working correctly.
 
Because there is no universally accepted technical standard for traditional browser “Do Not Track” signals, the website may not respond to every such signal.

Available cookie controls and legally required privacy-preference mechanisms will be used where applicable. California privacy guidance requires websites to explain their treatment of Do Not Track mechanisms and third-party collection.
 
6. How Information May Be Shared:
We may share personal information only when reasonably necessary with service providers involved in operating the business, including:

• Wix, for website hosting, store functions, customer accounts and invoices

• Pirate Ship, for shipping-label and order-management functions

• UPS and other approved carriers, for shipment and delivery

• Zelle, financial institutions or payment providers, for payment processing and confirmation

• Email and communication providers

• Website security, analytics and technical-support providers

• Accountants, attorneys and professional advisers

• Government agencies, regulators or law-enforcement authorities where legally required
   

These providers may process information according to their own privacy policies and contractual obligations.
We may also disclose information:
 

• To prevent fraud or protect legal rights

• To enforce our agreements

• In connection with a business sale, merger, financing or transfer

• With your direction or consent
   

Vitalize Peptides does not knowingly sell personal information for monetary consideration.

Some privacy laws define “sale” or “sharing” more broadly than an exchange for money. Where an enabled website technology creates an applicable opt-out right, legally required controls will be provided.

7. Data Retention:
We retain personal information only for as long as reasonably necessary to:

• Complete orders and customer-service requests

• Maintain required tax, accounting and transaction records

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Meet legal obligations

Retention periods may differ depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably required, we may delete, anonymize or securely dispose of it.

8. Information Security:
We use reasonable administrative, technical and organizational measures intended to protect personal information.
However, no website, email transmission, database or electronic-storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should contact us promptly if they believe an account or order has been accessed without authorization.
 
9. Privacy Rights and Choices:
Depending on the customer’s location and applicable law, they may have the right to request:

• Access to personal information

• Information about the categories of data collected

• Correction of inaccurate information

• Deletion of eligible information

• A portable copy of certain information

• Information about disclosure practices

• Opt-out of certain sales, sharing or targeted advertising

• Limitation of certain uses of sensitive personal information

• Equal service without unlawful discrimination for exercising privacy rights
   

California privacy law identifies rights that may include knowing, deleting, correcting, opting out, limiting certain uses and receiving non-discriminatory treatment where the law applies.

To submit a privacy request, contact:
Vitalizepeptides@gmail.com
Include enough information for us to identify the relevant customer record and understand the request.

We may need to verify the requester’s identity before providing, correcting or deleting information. Certain information may be retained where required for order records, taxes, fraud prevention, legal obligations or other permitted purposes.

An authorized agent may submit a request where permitted by law, but documentation confirming the agent’s authority may be required.

10. Marketing Communications:
Customers may unsubscribe from promotional emails by using the unsubscribe option included in the message or by contacting us.

Unsubscribing from marketing does not prevent us from sending essential communications relating to orders, invoices, payments, shipping, security or customer-service requests.

11. Information About Research Purchases:
Customers should not submit confidential medical information, patient information, protected health information, research-subject information or unnecessary sensitive data through the website, order notes or customer-support communications.

Vitalize Peptides operates as a research-product seller and does not request personal medical histories as part of the ordinary ordering process.

12. Children and Minors:
The website and its products are intended only for persons aged 18 or older.

We do not knowingly collect personal information from children under 13. The federal COPPA framework applies to websites directed toward children under 13 and general-audience websites that knowingly collect their personal information.

If a parent or guardian believes a child has submitted personal information, they should contact us so the information can be reviewed and, where appropriate, deleted.

13. Third-Party Websites and Services:
The website may contain links to or integrations with third-party websites and services.

We are not responsible for the independent privacy practices, content or security of third parties. Customers should review the privacy policies of any third-party service they use.

14. Changes to This Privacy Policy:
We may update this Privacy Policy when our website functions, service providers, business practices or legal obligations change.

The revised policy will be posted on this page with an updated “Last updated” date.

15. Contact Information:
Questions, privacy requests or concerns may be sent to:

Vitalize Peptides
Email: Vitalizepeptides@gmail.com
Phone: 408-916-5802

Administrative office:
5595 Winfield Blvd
San Jose, CA 95123

This administrative office is not a returns address.

Shipping and approved returns location:
1179 W A St #315
Hayward, CA 94541-7006